Are you interested?
5.1 TERMS OF PAYMENT
Cash payment
Cash payment by credit card
You can pay by credit card: in this case, the payment is made on the site of our partner. This implies that no banking information concerning you will be transmitted via the www.subtle.fr website. Payment by credit card is therefore perfectly secure. Your order will be recorded as soon as the payment is accepted by the banking service. You can pay online in complete confidence by entering the number and expiry date of your bank card and the security code on the back of your card in the spaces provided for this purpose.
Your credit card details are encrypted using the SSL (Secure Socket Layer) protocol and are never transmitted unencrypted over the network. Payment is made directly to the bank. SUBTLE has no access to these details and does not keep them on its servers. This is why you will be asked for them each time you make a new transaction on our site.
Cash payment by Paypal
You can make the payment by Paypal system: in this case, the payment is made through our partner. The general terms and conditions of use of Paypal will apply.
5.2 FIGHT AGAINST FRAUD
SUBTLE reserves the right to check the validity of the payment, before dispatch of the order, by any means deemed necessary (in particular the request for identity papers, proof of address, etc.).
5.3 DEFAULT OF PAYMENT
We remind you that the fact of validating your order implies the obligation at your expense to pay the price indicated.
SUBTLE reserves the right to refuse to make a delivery or to honour an order from a Customer who has not paid in full or in part for a previous order or with whom a payment dispute is in progress. In case of fraud, SUBTLE reserves the right to cancel any member without any notice or compensation.
6.1 ORDER PREPARATION TIMES
Most of our products are shipped within 24 working hours.
Orders placed on a Saturday, Sunday or holiday will be processed on the next business day.
The product ordered is delivered to the address on the order form. In the event of a data entry error, in particular an erroneous or incomplete delivery address, SUBTLE cannot be held responsible for the consequences in terms of delay or impossibility of delivery. All the expenses related to the reshipment of the products due to a data entry error by the Customer will be at the exclusive charge of the Customer.
The customer is informed that SUBTLE reserves the right to choose the most suitable mode of transport according to the nature of the product, its weight and volume.
For certain products, SUBTLE will indicate the most appropriate delivery method when ordering.
Delivery times may not exceed 30 working days after the date of validation of payment by the Customer.
The announced deadlines are ex warehouse.
For shipments of products by DPD:
The average delivery time is 3 working days from the validation of the payment. However, the expected delivery date is indicated at the time of the order and on each of our product sheets. This delivery time is an average time corresponding to the service used for a delivery in Continental France. In case of absence, the Customer will be responsible for recovering the product from the services concerned.
In the event of public holidays, periods of high activity such as sales, bad weather, exceptional closures or traffic bans, processing and delivery times may be extended.
Delivery tracking
After validation of the payment, an order number is assigned to you. Your order is then registered. We advise you to print the order number and keep it. You can follow the steps of its processing at any time in your customer area "My Account".
The Customer will have to communicate a valid e-mail address, failing which SUBTLE will not be responsible for the consequences resulting from it. The Customer will have to take care to update his data in his Customer space.
6.2 SPECIAL TERMS OF DELIVERY
For DOM / TOM : The DOM tariff applies for the following countries: Guadeloupe, Martinique, Reunion, French Guiana and the Territorial Collectivities (Mayotte and St Pierre et Miquelon).
Please note: For deliveries to the French overseas territories (New Caledonia and its dependencies, French Polynesia, Wallis and Futuna Islands, French Southern and Antarctic Lands), we are currently unable to make shipments weighing more than 30 kg per product.
Only one delivery method is accepted per order.
6.4 DELIVERY RATES
The delivery charges for Metropolitan France are free and therefore at the expense of SUBTLE.
For other countries, the contribution to the shipping costs includes in particular the packing and shipping costs of the carriers. The Customer is free to consult the invoice and the carrier associated with his products.
9.1 TIME LIMIT FOR RETURNING AN ITEM
Independently of the above-mentioned retraction period and the case of defective products, once you have contacted SUBTLE via the contact form accessible from the bottom of the page of the site, you must return the product(s) concerned to SUBTLE within a reasonable period of time and, at the latest, within 15 days as from the reception of your order, subject to compliance with the conditions set out below.
9.2 RETURN CONDITION
Except for defective products, all returned products must be new and in their original packaging intact and without writing.
No return will be accepted and therefore no refund will be made if the returned products have been visibly damaged by the Customer and that this or these damages make the product unfit for sale.
9.3 RETURN AND REFUND PROCEDURES
Non-compliance with the SUBTLE return procedure by the Customer will not give rise to any refund.
9.3.1 IN CASE OF RETURN WITHIN 15 DAYS
In order to ensure a good reception and to speed up the processing of your return, please make sure to respect the following procedure:
1. Contact Customer Service at: contact@subtle.fr
2. Fill in your e-mail address and the reference of the order concerned
3. Indicate in your message the product(s) you wish to return and the reason for the return and click on "Send".
4. We will reply to you within 48 hours to explain the procedure to follow, it's very easy.
An automatic refund to your Bank Account will be made within a maximum of 30 days from the date of receipt at our premises. (Please note that if you have a deferred debit, the credit for this refund will only appear at the end of the month on your statement).
9.3.2 IN THE EVENT OF A DEFECTIVE PRODUCT RETURN
In order to ensure a good reception and to speed up the processing of your return, please make sure to respect the following procedure:
Contact Customer Service via the contact
2. Fill in your e-mail address and the reference of the order concerned
3. Indicate in your message the product(s) you wish to return and the reason for the return and click on "Send".
4. Carefully pack the product(s) to be returned and enclose the invoice.
5. Mail your parcel to the following address :SUBTLE Z.A. rue des Sables et prés de Gaud 26260 St. Donat-sur-l'Herbasse - FRANCE
You will be informed by e-mail that your return has been processed.
The present conditions apply during all the duration of the on-line publishing of the services offered by the company SUBTLE.
🍪 By continuing your navigation on our site, you accept the use of cookies. 🍪
Get 10 % discount on your next order with the code WELCOME