Frequently Asked Questions
Find the answer to your questions
Products & maintenance
Where are your products made?
All our products are handmade in Portugal, north of Porto, a region renowned for its high-end shoe workshops.
What types of leather do you use?
We select the materials we use for our models with the greatest care. All our leathers come from the best Portuguese tanneries.
Should I waterproof or wax my product?
How do you shoe?
The Alpha High and Low normally fit. We invite you to consult our Size Guide to find out your exact shoe size. If you still have a doubt, you can contact us at: firstname.lastname@example.org
What if I wear the wrong size?
Ordering, deliveries & returns
How long do I have to wait to get my shoe?
How can I track my order?
Once your order is shipped you will receive an email with an online tracking number.
Is the delivery free?
We deliver free of charge anywhere in France, Belgium, Germany, the Netherlands and Luxembourg . For England, Switzerland, Spain, shipping costs are from 10€. And from 20€ for the rest of the world.
What is your return policy?
Points of sale
Do you have a shop/reseller where I can try/buy your products?
No. We don't have a physical store. And we don't currently work with resellers.
Do you do private sales?
Do I have to create a customer account to order?
No, it's not a requirement. But it is highly recommended. Indeed, it will allow you to find your history faster, edit your addresses and track your package online. You will also be notified when new products and exceptional events are released.